Ask Six Simple Questions to Select the Right Auto Repair Shop

Ask Six Simple Questions to Select the Right Auto Repair Shop


The non-profit Car Care Council recommends asking six simple questions to help identify the right auto repair shop to properly care for one of your most valuable assets, your car.

  1. Does the business employ ASE-certified technicians? Credentials and affiliations are indicators of professionalism and the management's commitment to training and education.
  2. Is the shop and customer waiting area clean and organized? Cleanliness and organization are signs of a well-run business.
  3. Are customers greeted and treated in a friendly and respectful manner? Many auto repair businesses excel in the area of customer service and satisfaction. A simple phone call to the shop to inquire about their services can give you a glimpse of how they treat customers.
  4. Does the business provide a written estimate? The business should complete a written estimate and request your signature prior to starting any repairs on your car.
  5. Does the business offer a warranty? Most auto repair businesses offer a warranty on parts and labor and the warranty is usually in writing or posted in the waiting area.
  6. Does the business have a list of satisfied customers or references that it is willing to give you? Satisfied customers and recommendations from family, friends and neighbors are helpful in finding a good shop. Many auto repair facilities also have company websites that are worth checking out as they often include testimonials and additional information about the business.

"A vehicle is a major purchase for most people, so it makes sense to take the time to select an auto repair facility that will take the best care of that investment," said Rich White, executive director, Car Care Council. "Being an informed auto care consumer means not only learning about your vehicle and its service needs, but also the facility that will make the repairs."

Source: Car Care Council


Reviews

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My truck suffered a seal failure on my way to Pendleton and I was in town for only one weekday so I had to get it fixed in one day. I won the no wait lottery and Zeiglers was able to repair two seals on my truck on a Friday with no appointment. I am very pleased with the service I received and the cost was reasonable.

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Absolutely 5 stars. I have been going to these guys for close to 15 years with 5 different vehicles, and have yet to have a misdiagnosis or be overcharged, and Kris is just a good, solid human being. I was nervous about buying a car brand where the nearest dealer was over an hour away, but I have learned to be confident in Ziegler's abilities to handle what I throw at them.

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Chris worked overtime on my transmission to get it up to speed after putting in a rebuilt transmission. I appreciate the honesty and willingness to go the extra mile to get it taken care of. I would not hesitate to take my car there again.

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